Terms & Conditions

Customer Services

We always want to be available to our customers! So don’t hesitate to get in touch if you need help. We ask all our customers to read our “Frequently Asked Questions” before contacting Customer Services.

E-Mail

info@movesgood.com

Phone

+46 (0)771 630640


Delivery Information

Delivery time

Your order will be shipped from us within 2-5 working days after your order is made. Delivery time may vary depending on the stock status of the ordered item.

Confirmation

We always send a confirmation by e-mail when we have received your order. Always save the confirmation if you need to contact customer service.

 Also note that we cannot deliver to a postbox, only to physical addresses.

Return Policy

Unfortunately, we do not offer change of products. If you want to change a product you will have to make a new order and return the product you do not want. The shipping fee for returns costs SEK 49 in Sweden, applies only in Sweden, if you use the preprinted shipping label that comes with the item. We will then deduct the cost from the amount refunded to you. Please return the product in the same condition as it was sent to you. You can return a product within 14 days of receiving it. It is the customers responsibility to guarantee that the product is return in it is original condition and that all markings and tags are available. After we have received and approved your return, the amount you have paid will be refunded with a deduction for return shipping. You will receive an email when the return is completed and the money refunded. It may take 5-15 days from receiving the return until you have the money back.

Return a product

Please fill in the enclosed return note carefully and use the preprinted consignment note and submit your shipment at the same place you downloaded it.